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HughesNet Satellite Internet - Frequently Asked Questions

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Q: What is the Customer Care number for HughesNet?

The phone number for HughesNet customer care is 866-347-3292

Q: How fast is HughesNet Satellite Internet Service?

It depends on the plan you select. Learn more by looking at our HughesNet Internet plans and pricing sheet.

Q: What if I go over my data allowance? Will my internet stop working?

No. You will experience a temporary reduction of speed in your Internet service. Or, to restore your speed you can purchase a Token to extend your Data Allowance for that month.

Q: Can I still stream videos/music after I hit my Monthly Data Cap?

Absolutely. Netflix takes 1.5 Mbps to stream a movie at Standard Definition on one TV. Our "slowed down" speeds are faster than that so you should always be able to stream.

Q: Cable Internet is available in my area. Should I even consider HughesNet satellite Internet?

Absolutely! Many cable Internet providers in rural areas only offer download speeds of up to 3 Mbps. HughesNet offers speeds up to 25 Mbps with Unlimited Internet speeds of up to 3 Mbps. If you are in an area with slow DSL or Cable Internet, you should most definitely consider switching to HughesNet. In addition to their slower speeds, Cable Internet users can experience slower than advertised speeds during high usage times because their service is shared with other Cable Internet customers.

Q: DSL Internet is available in my area. Should I even consider HughesNet satellite Internet?

Absolutely! Many DSL Internet providers in rural areas only offer download speeds of up to 3 Mbps. HughesNet offers speeds up to 25 Mbps with Unlimited Internet speeds of up to 3 Mbps. If you are in an area with slow DSL Internet, you should most definitely consider switching to HughesNet.

Q: Fiber Internet is available in my area. Should I even consider HughesNet satellite Internet?

Lucky Dog! You should definitely get Fiber Internet!

Q: Do unused Token Bytes carry over to the next month?

Absolutetly

Q: When does my subscription month end?

On your activation anniversary date. If you signed up on the 15th of the month, then your month ends on the 14th of the following month.

Q: If I suspend my account do I still pay their equipment lease fee?

Yes.

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